As we move towards an increasingly sophisticated and market oriented financial system, consumers need to be equipped with the necessary knowledge and understanding of financial products and services so that they can make discerning choices, effectively manage their financial situation and seek the appropriate assistance or advice.

The consumer education programme, therefore seeks to disseminate information to consumers including information on consumer rights and responsibilities. Well-informed consumers will then be able to make good decisions and wise choices thus leading to greater benefits to consumers which will in turn help shape a more conducive business environment.
 
 
The main objective of the Consumer Education Programme (CEP), known as "BankingInfo" is to provide consumers with the knowledge and understanding of the wide range of banking products and services, and where assistance or advice can be obtained. Through information provided in the BankingInfo, consumers will be in a better position to select the financial services or products that best meet their needs as well as be able to understand their rights and responsibilities relating to the services/products that are being offered.
 
In summary, BankingInfo aims to:
 
 
Disseminate information on features of banking products and services, including the rights and responsibilities of consumers and financial institutions in a clear and simple manner.
 
Promote public understanding on the roles and functions of the different segments of the financial system.
 
Alert consumers on illegal transactions and financial scams.
 
Provide information on basic financial management and importance of savings and financial planning.
 
Provide consumers with information on how they can seek redress in the event that they have suffered monetary losses.
 
All information under the BankingInfo will be made available in booklet form to members of the public at all branches of banking institutions.
 
 
It is envisioned that with greater access to information, consumers will be in a position to make well-informed decisions when selecting banking products or services. This in turn will encourage banking institutions to enhance their product offerings in terms of providing competitive pricing and providing quality service to their customers. In addition, access to information on how to deal with problems and the avenues for redress in the event of a loss or a claim against the banking institutions will allow consumers to exercise their rights and promote greater fairness with respect to their dealings with these institutions. This will ultimately lead to a more effective and efficient financial system.
 
 
The launch of BankingInfo is the first step towards providing consumer education. In future, BankingInfo plans to:
 
 
Provide more extensive information to consumers on a greater range of financial products and services and the rights and responsibilities with regard to these products and services.
 
Enhance consumer awareness on basic banking security and precautionary measures for a more secure banking environment.
 
Educate young people and adults in financial planning so as to enable them to be better informed consumers of financial services and to manage their finances effectively.